FAQ

Download Germany takes place on 23 and 24 June 2023 at the Hockenheimring in Baden-Württemberg.

Download Germany takes place at the Hockenheimring in Baden-Württemberg.

You can find the final line-up here.

If you want to get regular news about Download Germany, you can subscribe to our newsletter or connect with us on social networks.

The set times for the bands will be published in good time before the festival.

Entry to the festival site begins at about midday each event day. Exact details will be announced later.

The programme runs until 11 p.m. on each event day. The set times for the bands will be published in good time before the festival.

Tickets for Download Germany are available via our official ticket partner Ticketmaster and here

We advise you not to buy tickets via other platforms, as they are often offered at inflated prices or are counterfeits.

As organisers of Download Germany, we support the campaign “Nein! Zum Schwarzmarkt” (“Say ‘no!’ to the black market”), so we ask you to always purchase your tickets from the known presale agents or the official ticketing partners and not via other providers.

From the start of the presale, you can find all the details about the ticket categories here. All price levels are available while supplies last.

Download Germany offers barrier-free access, barrier-free toilets and parking spaces for wheelchair users. Disabled-friendly and free parking is available in the immediate vicinity of the festival site in the P+R multi-storey car park Messestadt Ost.

Tickets for wheelchair users and the severely disabled with carers are available via Ticketmaster customer service.

You can reach customer service daily between 10 AM and 6 PM by calling +49 (0)30 – 40 818 824.

Mobile tickets are tickets that are directly linked to your Ticketmaster account.
The tickets will be available via your Ticketmaster account a few days before the festival. Ticket can also be transferred from the start of the presale without the ticket being visible.
It is not possible to retrieve your tickets earlier or for them to be provided in another ticket medium (eTicket, print ticket). Only mobile tickets are available for the festival.
At Download Germany, your smartphone is your ticket: simply log in to your Ticketmaster account with your smartphone and show the barcodes at the entrance to Download Germany so they can be scanned.

If you have bought tickets for more than one person, you will initially find them all in your Ticketmaster account. In order for each attendee to gain access to the festival site, each ticket must be passed on to each individual via Ticket Transfer.

You can easily transfer tickets to friends. To do so, log in to your Ticketmaster account, click on the order number and then use the Ticket Transfer button next to your tickets.

Ticket can also be transferred from the start of the presale without the ticket being visible.

Due to the current legal requirements for collecting contact details of event attendees for tracking purposes in the event of a SARS-CoV-2 infection, the ticket purchaser is obliged to provide the organiser with the contact details of the individual ticket users. As soon as the legal requirements for the specific event period have been set, Ticketmaster will contact the ticket purchasers to collect the necessary data.

Deutsche Bahn’s general travel information service: 01805 99 66 33 (14 ct/min. from a landline, mobile charge max. 42 ct/min.) or by visiting www.bahn.de.

Generally speaking, Deutsche Bahn runs regular services with extra carriages on event days. In addition, special trains to Mannheim and Karlsruhe generally operate after the end of scheduled services. Details will be provided in good time.

On event days, the day-parking areas open at 10 a.m. and close at 2 a.m. The individual parking areas will only be opened following approval by the head of operations in the situation centre. Parking is only available in authorised locations and will be assigned by the stewards. Parking outside of approved areas is prohibited and will be prosecuted by the authorities. There is no point in arriving early since the site is completely sealed off.

If you leave a car park while the event is ongoing, re-entry to the same car park cannot be guaranteed! Setting up tents on the parking areas is not permitted.

There will be 3 taxi ranks:

• Taxi rank 1: Hockenheim railway station
• Taxi rank 2: Im Auchtergrund / Ecke Altriper Straße
• Taxi rank 3: Continentalstraße / Ecke Waldstraße

There will be three KISS & RIDE points:

• KISS & RIDE point 1: Hockenheim railway station
• KISS & RIDE point 2: Ernst-Wilhelm-Sachs-Straße at P1
• KISS & RIDE point 3: The east entrance car park on the B 291

No shuttle buses will be provided between the car parks and the event site. For your safety, and based on experience at the event location with heavily congested roads after the event, it will not be possible to set up any shuttle bus routes. Attendees with limited mobility are requested to plan their time on this basis.

Download Germany offers barrier-free access for wheelchair users and people with the signs aG and G or a GdB of 100% in their disability pass in the east grandstand in the Blue dayparking area. From there you can reach the indoor area via a barrier-free access.

Access is exclusively via the B291 and the east entrance, leading to the east grandstand at the Hockenheimring. Barrier-free toilets are also available.

Tickets for wheelchair users and the severely disabled with carers are available via Ticketmaster customer service.

You can reach customer service daily between 10 a.m. and 4 p.m. by calling +49 (0)30 – 40 818 824.

Coach operators must register separately with the Hockenheimring and acquire an access permit. Coach access is exclusively via the east access road/B291. The coach park is located in front of the east grandstand on the racetrack.

The use of the camping areas around the Hockenheimring is only permitted for persons with one valid festival ticket and one camping ticket per person. Special caravan camping tickets are available for caravan camping areas. There are different camping areas around the Hockenheimring for which different camping tickets are valid. The location of the camping areas can be found on the parking map (LINK).

• Blue camping area (Camping Parabolica, Caravan Race Track)
• Red camping area (Camping C3)
• Green camping area (Camping C5, Caravan Camping C5)

The organiser expressly advises that all parking and camping areas, with the exception of the caravan camping areas, are separated into parking areas and camping areas.

The permitted space per person in camping areas is a maximum of 6m², so for example 2m x 3m. One (1) pavilion of the maximum size of 3m x 3m is permitted for groups of up to 5 people.

Camping areas will only be opened following approval by the head of operations in the situation centre. Parking is only available in authorised locations and will be assigned by the stewards. Parking outside of designated areas is prohibited and will be prosecuted by the authorities.

The hours of operation for all camping areas are 2 p.m. on Thursday, 22 June 2023, to 12 noon on Sunday, 25 June 2023.

Every camping ticket holder will receive a camping wristband at the ticket counter in the camping areas upon presentation of their camping ticket. This serves as your sole access authorisation for the caravan and camping areas, but not for the festival site.

There is a festival wristband counter located at each of the camping wristband counters. Festival attendees can use these to get their access authorisation for the festival site from Thursday onwards.

Attendees walk with their tent equipment from the associated parking area to the adjacent camping area. Camping wristbands will be checked at the camping area checkpoint. When selecting a camping area, care must be taken to keep escape routes clear. The stewards will ensure that the available space is used optimally. The use of the campsites is subject to the parking and camping rules displayed at the entrances to the campsites.

In the Caravan Camping Areas Caravan Race Track (blue), Caravan C5 (green) the parking of motor homes, caravans or folding trailers with towing vehicle, car buses with built-in sleeping accommodations and vehicles with roof tents is permitted.

Only in the caravan camping areas combined parking and camping is possible for these vehicles.

Power connections will be provided in the caravan areas for Caravan Camping ticket holders to connect their vehicles and for common use. The connections are provided in individually fused 220V Schuko sockets for direct connection and sub-distribution among attendees. Those who require an adapter to 16A CEE blue (Euroschuko) for connecting their caravan or motorhome must bring this adapter themselves! Attendees wishing to sub-distribute their connection further should bring appropriate outdoor-suitable (!) extension cables or outdoor-suitable cable reels of 50m length. One power connection is provided for every 3 caravan badges sold. These connections will be available at the junction boxes distributed around the caravan camping area. The current draw is limited to 2,000 watts per connection. 3 caravans must share 1 connection.

PROVISION PERIOD AND SERVICE

The connections will be provided and operated from 2 p.m on Thursday, 22 June 2023 to 12 noon on Sunday, 25 June 2023. During this period, electricians will also be available on site to help you with any problems you may have using the connections. You will find a service phone number and a position indication on the junction boxes, so you can contact the electricity team directly in case of problems.

WHAT AM I ALLOWED TO CONNECT TO THE POWER SUPPLY, AND WHAT AM I NOT? In principle, normal household appliances such as refrigerators, taps, small household sound systems, lights, etc. can be operated. The use of higher-consumption appliances such as filter coffee machines or hairdryers should be coordinated with the other users of the connection so as to avoid power cuts. Appliances with extremely high consumption, such as hotplates, electric heaters, fan heaters and air conditioners, as well as amplifiers and professional audio and lighting equipment with high nominal consumption, must not be operated.

DISCLAIMER

The organiser’s liability for the power supply is limited solely to the safe operation of the power generators and the junction boxes connected to them. We expressly advise that in the event of voltage fluctuations and power failures, the organiser accepts no liability for damage of any kind resulting therefrom. Any liability on the part of the organiser ends at the socket with the residual current circuit breaker in the junction box.

From this point onwards, attendees are liable for any damage to themselves or others caused by laying distribution cables, improper use of the power supply and/or connecting or operating unsuitable cables and/or equipment.

Camping areas for people with disabilities are available for attendees without their own vehicle in the Red camping area (Camping C3). Attendees with their own vehicle can camp in the Blue camping area (Caravan Race Track). A power supply will also be provided there.

Tickets for wheelchair users and the severely disabled with carers are available from Ticketmaster customer service.

You can reach the customer service daily between 10 a.m. and 4 p.m. by calling +49 (0)30 - 40 818 824.

Download Germany offers barrier-free access,
barrier-free toilets and parking spaces for wheelchair users and people with the codes aG and G in their disability pass in the car park in front of the east grandstand.

Tickets for wheelchair users and the severely disabled with carers are available via Ticketmaster customer service.

You can reach customer service daily between 10 a.m. and 4 p.m. by calling +49 (0)30 – 40 818 824.

Before entering the event site for the first time, tickets will be fully validated. When leaving the premises during the event, attendees will receive an exit ticket or an exit wristband. To re-enter the event site, attendees must show either their undamaged exit ticket or their undamaged exit wristband together with the validated entry ticket; otherwise, there will be no entitlement to re-entry.

Alternatively, the organiser may decide to attach or give a wristband to attendees before they enter the event site for the first time. This replaces an exit ticket, and must be carried undamaged, together with the associated entry ticket, at all times during the event.

Tickets are available here.

FIRST AID

Paramedics will be on duty at the festival site.

Please directly contact the medical service or security personnel on site or at the campsite administration points/ticket offices without delay, stating what help is required (accident, fire).

In an emergency, you must state the location number!

Photography for private use is permitted. Only 35 mm cameras and mobile phones with camera functionality are allowed on the site. SLR cameras, cameras with zoom lenses or with video function of any kind are not permitted. Video cameras and audio recording devices of any kind, such as tape recorders, MP3 recorders and dictation devices, are also prohibited. Recordings of any kind are prohibited without explicit permission from the organiser / artist.

This can be handed in at the info points. At the end of the event, any lost property held there will be handed to the Hockenheim lost property office.

During the concerts, you can get cash out directly on the event site. We have installed mobile cash points in the event area. You can find their locations on the visitor map.

An info point and helpdesk are located in the area in front of the south grandstand, close to the ticket pre-check at the Continental roundabout. This service point is opened on the event day from 10 a.m. to 1 a.m. There is an additional info point on the festival site. It is open on event days from the start of the event until 30 minutes after the event ends. Both points will be manned with knowledgeable staff to assist with any questions surrounding the festival, and for any complaints or problems.

At concerts, there may be a risk of possible hearing and health damage due to the sound volume. Bringing and using hearing protection is strongly recommended, especially near the stages.

Children under the age of 8 are not allowed to be admitted to the event site, even if they are accompanied by a custodial person.

Children between the ages from 8 to 16 may only attend the concerts if accompanied by a custodial person or by a person acting with parental authority and each of them are in possession of a valid admission ticket. Parental consent/authorisation has to be presented upon entry.

“Persons acting with parental authority” must satisfy the following requirements:

• the person has reached the age of 18
• the person can display a proxy of a custodial person stating that the person is acting with the consent of the custodial person, a copy of the ID card of the custodial person has to be displayed along with the proxy, too
• the person can display the maturity required to be able to responsibly provide a child with the support necessary in the situation,
• able to ensure the child will get home.

Download the parental consent form here.

For young people aged 16 years and over, admission to concerts and musical performances when unaccompanied by a custodian or person acting with parental authority is permitted until midnight provided they can show an according parental consent. The corresponding written parental consent must be presented upon entry.

Download the attendance permit for minors aged 16 and over here.

Camping under the age of 18 is only permitted with a custodial person. A parental consent form alone or an attendance permit issued by the custodial person is not sufficient.

We have summarised information about festival security on a separate page, which you can find here: Festival safety and security

We offer a variety of food and beverages at Download Germany Hockenheimring. You are prohibited from bringing glass containers of any kind, canisters, glass bottles, cans, PET bottles and / or other drinking containers, your own groceries, food and / or drinks, hard packaging, cool bags or other heavy containers onto the event site.

You can bring empty, collapsible drink bottles up to a volume of 500ml onto the festival site.

Animals are prohibited.

There are water taps in all sanitary facilities that provide drinking water. There are also additional, free-of-charge drinking-water points on the festival site. You can use these to fill up your collapsible water bottles.

Yes, you can redeem your Live Nation voucher for tickets to Download Germany 2023 if the voucher was provided by Ticketmaster.

If you want to get regular news about Download Germany, you can subscribe to our newsletter or connect with us on social networks.

Please contact us at helpdesk@downloadgermanyfestival.de. We will get back to you as soon as possible!